How do we identify hidden risks?
In our last post, we examined the less visible risks that impact on your safety program (clarityenabled.com/what-is-risk) arising from our culture and influences on decision-making.
This week we explain how to use the iCue Engagement Board – a tool your team can use to surface, name, visualise and discuss these hidden risks.
The Board is a listening and reflection tool.
iCue ((c) Dr Rob Long) stands for intelligent cues – our ability to hear and listen for psychological and cultural language and cues.
Using the Engagement Board effectively
Using the Board may look straightforward.
Go for a walk in the work area, ask a few questions and hey presto……..people aren’t telling you much.
Effective use of the Board requires:
- Advanced skills in engagement, building trust, listening and communication.
- Sensitisation to cultural and psychological language.
- An understanding of the impact these issues can have on safety in the workplace.
(c) Dr Rob Long
The only means of surfacing what’s not visible is engagement, dialogue, listening and trust.
And without the ability to build and maintain trust, people don’t feel empowered to tell you what they know.
Without trust, people don't tell you about the underlying issues.
Your disposition (mindset) is equally important.
As the facilitator, your sole role is to capture the reflections of others.
If we intervene, add our agenda, solutions, values or judgements etc – we can quickly lose people’s trust.
Unlocking a deeper understanding of culture and decision making
The iCue Engagement Board is one of a range of tools based on the social psychology of risk (SPOR).
These tools have helped a range of organisations develop a deeper understanding of why and how these risks impact on their risk and safety programs.
For example, see how Mondi Group, the world’s largest paper manufacturer use the Board and SPOR tools to provide a safer workplace:
Dr Nippin Anand and the team at Novellus Solutions (www.novellus.solutions) in Europe are using the Engagement Board to help one of the worlds largest shipping companies better understand risk (see: www.novellus.solutions).
In Australia and New Zealand companies from a diverse range of industries (mining, construction, food, manufacturing etc) use the Engagement Board and other practical SPOR tools daily.
Clarity Enabled, in conjunction with a number of partner organisations, can provide the coaching and support to help your teams effectively use these tools anywhere across Australia (see: www.clarityenabled/training).
Sources Referred to in the video
Learning Styles – see: Gardner H., (1993). Frames of Mind, The Theory of Multiple Intelligences. Fontana London.
Competing Values Framework – see: Cameron, K. and Quinn, R., (1999). Diagnosing and Chancing Organisational Culture Based on the Competing Values Framework. Addison Wesley, New York.
Personality Types – see: Myers, I. (1962). The Myers Briggs type indicator: Manual. Palo Alto, CA: Consulting Psychologists Press.
Deci, E., (1995). Why We Do What We Do, Understanding Self Motivation. Penguin.
